On BidFTA there are three grades of products:
Appears New: These item are in their original box and have not been used. They should perform as expected. If you pick up your item and it is not new or does not work, you can return that item before you leave the pickup location.
Open Box: These items could be new or lightly used. They may or may not be in their original box. These items have not been tested unless otherwise specified. Open box items may not be returned.
Damaged: These items have obvious damage. We do our best to describe the damage in the description and provide a number of images. Damaged items may not be returned.